Refund policy

**Refund Policy for MeatAuction.co.uk**

 

**Effective Date: 22/09/25**

At MeatAuction.co.uk, we strive to provide high-quality meat products and excellent customer service. If for any reason you are not satisfied with your purchase, please review our refund policy below.

 

### 1. Eligibility for Refunds

 

You may be eligible for a refund under the following circumstances:

 

- **Incorrect Item**: If you receive an item different from what you ordered, please contact us within **24 hours** of delivery. With photographic evidence of the incorrect item,

- **Damaged Goods**: If the product arrives damaged or spoiled, you must notify us within **24 hours** of delivery with photographic evidence.

- **Quality Issues**: If you are not satisfied with the quality of the meat, please contact us within **24 hours** of delivery, with photographic evidence and we will review your concern.

 

### 2. Non-Refundable Items

 

Please note that we cannot accept refunds for the following:

 

- Products that have been consumed or partially consumed.

- products that have been delivered longer than 24 hours ago.

 

### 3. Refund Process

 

To request a refund, please follow these steps:

 

1. **Contact Us**: Reach out to our customer service team at info@meatauctions.co.uk Include your order number and a brief description of the issue.

2. **Provide Evidence**: For damaged or incorrect items, please provide photographic evidence to support your claim.

3. **Await Response**: We will review your request and respond within 3-5 business days. If your refund is approved, we will initiate the refund process.

 

### 4. Refund Method

 

Refunds will be processed back to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

 

### 5. Changes to Your Order

 

If you wish to modify or cancel your order, please contact us as soon as possible. Once an order has been dispatched, it cannot be changed or cancelled.

 

### 6. Contact Us

 

If you have any questions or concerns regarding our refund policy, please contact us:

 

- **Email**: info@MeatAuctions.co.uk

- **Mailing Address**:  Unit B4 Greenwood Court, Shrewsbury, SY1 3TB

 

### 7. Updates to This Refund Policy

 

We may update this Refund Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically for any updates.

 

Thank you for choosing MeatAuction.co.uk. We appreciate your business and are committed to ensuring your satisfaction.